Welcome to Firsway Health Centre
**NEW ONLINE PATIENT BOOKING SYSTEM GOES LIVE AT 8am FRIDAY 18 MARCH 2022**
The easiest and fastest way to get any kind of help from us is using our new Online Patient Triage system. Please click here or on the image below to access the system. It saves us time too, so please help us to help you.
This service normally operates from 7:30am until we reach capacity. If the service is closed and you require urgent assistance please contact the surgery on 0161 905 0310.
We endeavour to deal with your request within one working day - please let us know when you submit the request if there is any time when you are not available
All our registered patients are welcome, parents and carers on behalf of patients too.
You can name a GP if you wish (so long as they are working that day and have availability)
Do not submit Repeat prescription requests via this system these should be submitted via Patient Access. If require any assistance with a prescription please contact the prescriptions teams.
If you are unable to use this system, please call the Practice and one of our Patient Co-ordinators will be happy to help you with your enquiry or to raise a request on your behalf
Please note that we are extraordinarily busy and calls to the practice are taking longer to be answered. Thank you for your patience. Please also note that all incoming and outgoing calls are recorded for training and monitoring purposes.
PLEASE ENSURE WE HAVE YOUR MOST UP TO DATE MOBILE NUMBER
Covid 19 Spring Booster Vaccination Campaign
Our practice will shortly be offering booster appointments for eligible patients at our practice (Not the Life Centre):
- those living in a care home for older adults
- ages 75 and over
- ages 18 - 74 inclusive who are immunosuppressed
If you are not in one of the above groups, then you will be able to book whichever Covid-19 vaccination dose you may be due, via the national booking service https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ or by ringing 119
Please respond to the invitation which will be around 6 months since your last vaccination dose, by either booking an appointment or declining if yo do not want this or have made arrangements to have the booster elsewhere.
Missing or incorrect Covid-19 vaccination records
The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England or abroad, who have a current NHS number and are registered with a GP practice in England.
If a patient believes they have missing or incorrect COVID-19 vaccination data, please ring 119 (option 1 then option 4) and ask the call agent to make a referral to the VDRS team. They will respond within five working days.
Please note: 119 and VDRS call agents will not provide clinical advice.
For those who have been vaccinated abroad and are experiencing issues concerning their Covid-19 vaccination records please click on the link below for guidance on how to register your overseas vaccination.
https://www.gov.uk/guidance/nhs-covid-pass#residents-in-england-who-have-received-covid-19-vaccinations-overseas
BT 1572 - Issues with blocked numbers on BT Landlines
BT have apparently introduced a “Call Protect” service, which appears to block certain numbers that BT have identified as nuisance callers, which unfortunately may include our Practice. When calling patients, the call is not accepted and the caller is asked to leave a message on the 1572 system and patients may not be aware that there is a message, or how to retrieve the message. BT customers may not be even aware that they have been enrolled onto this service and would have to update the ‘block list’ either via the BT portal or by contacting BT and request that the practice number is removed from the block list. If BT is your telephone provider, please ensure you have included our telephone number in your ‘block list’ to allow us to get through to you. Thank you.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.
Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access
Entry to the Health Centre is via automatic doors. The Health Centre has 3 dedicated disabled parking bays close to the entrance for the benefit of patients who are holders of a Blue Badge. We also have a lift which enables you to easily access both levels. There are disabled toilets and the reception area is user friendly with a self check-in screen to help you speedily register your arrival for your appointment. There is also a loop system available for patients with hearing difficulties.
(Site updated 24/06/2022)