Appointments

To request an urgent appointment for today (Monday to Friday)

  • Phone us Monday to Friday on 0161 905 0310 at 8am.
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days

  • Use an online form to request an appointment between 14:30 and 18:30 Monday to Friday. If you would like a routine appointment, please specify this in your request and we will be in touch with an upcoming appointment We will respond within 2 working days.
  • Phone us Monday to Friday, 08:00 to 18:30
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday, 08:00 to 18:30
  • Use your NHS account (on the NHS website or in the NHS app) to book a screening test or vaccination.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Chaperones

Trained chaperones are available to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations.  If you would like to have a chaperone present during a consultation, please make a member of staff aware.

Cancelling or changing an appointment

To cancel your appointment:

  • Cancel your appointment online.
  • Follow the link to cancel in your text message reminder for the appointment.
  • Call the practice as soon as possible on 01619050310

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.

For children under 5 phone 111.

For people aged 5 and over go to the 111.nhs.uk website.

[Include information about 111, urgent treatment centres, extended access and late-night pharmacies.]

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.00am.

You may only request a home visit if you are housebound, terminally ill or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Extended Hours

The Health Centre offers a limited number pre-booked telephone appointments on a Thursday evening (6.30pm – 8pm) each week for those patients who find it difficult to attend normal surgery hours due to work commitments. Please ask to be booked in when speaking with one of our Reception Team.

Sale Central Primary Care Network Hub – Saturday Morning Appointments

Firsway provides Nursing and Phlebotomy appointments on Saturday mornings on behalf of the Sale Central Primary Care Network.  This means that patients who are registered at Firsway Health Centre, Boundary House Medican Centre, Bodmin Road Health Centre, Conway Road and Washway Road Medical Centre can be seen at our practice for these appointments.  Please contact your own practice to book an appointment.

Date published: 8th October, 2014
Date last updated: 19th December, 2023